Contact Us

We have listed the most commonly asked questions below, but if you would like to pick up the phone and chat or e-mail us, please do so! 

NoNickel.com
PO Box 1294
Huntersville NC 28070

M-F 9:00 am--4:00 pm EST    704-947-1917    info@nonickel.com  

Shipping
We offer flat rate shipping for your convenience on all orders up to $100 USD. Order as much as you like for the same shipping price.

United States: All orders only $6.00
Canada: All orders only $11.00
Europe & Beyond: All orders only $13.00

Orders received by 3pm are shipped the same day. We ship most orders via US Mail or US International Mail from the Charlotte North Carolina area.

Expected Delivery times* are as follows:
• Western States: 5-7 business days
• Central States: 4-5 business days
• Eastern States: 3-4 business days

International orders:
Domestic shipping, time in customs, and local delivery times can take up to three business weeks.

*Orders containing liquids or flammable items require special labeling and surface transportation only. For example, Nickel Solution™, Nickel Alert™and Nickel Guard™require special labeling and have taken up to 12 business days for delivery domestically.

Occasionally, the US Postal Service loses packages or they are undeliverable because of an insufficient or incorrect address. If your order is outside the above mentioned time frames, please email us the following:
 
• Order #
• Date Ordered
• Your Name

Returns
If you are not completely satisfied with your product, it may be returned for an exchange or refund of the item's purchase price.  The product must be returned within 45 days and remain in its original condition.  Shipping charges for your original order are not refundable unless the item is defective or damaged in shipment.

Our products are Certified Nickel Free™ and we stand behind our unconditional guarantee that they will never test positive for nickel.  Please keep and refer to your packing slip for additional return information and to ensure speedy processing.

Comments 
We appreciate hearing from our customers about our website, products, and ideas. Please e-mail us at info@nonickel.com

Affiliates
If you would like to become an affiliate, please contact us at info@nonickel.com

Medical Disclaimer
This site provides information about our product Nickel Solution, as well as general information about nickel allergy. Health and medical information is not the same as medical advice. Although we go to great lengths to make sure our information is accurate and useful, we recommend you consult a doctor if you want professional assurance that our information, and your interpretation of it, is appropriate to your particular situation. We recommend that you ALWAYS check with your doctor if you have any questions or concerns about your condition or before starting a new program of treatment. This information is intended to educate the reader about nickel allergy and current treatments and is not a substitute for examination and diagnosis by your physician. The lists given are thorough but not exhaustive. Consult your physician for specific questions.

Privacy Statement 
NoNickel respects your privacy. Your ability to make informed choices about the uses of your information is important to us. We will not rent, sell, or disclose any personal information to any outside source. Occasionally you may receive periodic e-mails specific to nickel allergy, contact dermatitis, or nickel products. If you have questions or would like to unsubscribe, please e-mail us at info@nonickel.com.